Working with Food LIfe Freedom
Affective from 1st June 2025; emma@foodlifefreedom.com; www.foodlifefreedom.com
Thank you so much for working with me, Emma Townsin, at Food Life Freedom. This document contains some legal information you need to be aware of before we start. This document covers the entirety of time we work together including any consultations and online courses.
Nutrition Counselling Consultations
I understand private 1-to-1 nutrition counselling consultations are through Food Life Freedom with Emma Townsin who is a UK Registered Dietitian (HCPC: DT28209) and a Certified Intuitive Eating Counsellor. I understand that should any legal proceedings arise from our work together, this will be managed under UK law and through UK courts.
I understand results are not guaranteed and I am responsible for doing the work following our consultations to see change. I do not hold Food Life Freedom or Emma Townsin accountable for any changes I see/ do not see from our consultations.
I understand I may require additional support from a medical professional or therapist and am agreeable to seeking this support if recommended to continue working with Emma Townsin.
I understand that our sessions together are conducted online via zoom video conferencing software, a GDPR compliant platform. By continuing I agree to zoom's privacy information.
Course lessons and resources
I understand that the lessons and resources inside courses and/or any resources provided are for general use and not specifically tailored to my individual needs. They do not replace medical, psychiatric or other professional individual advice.
I understand the resources and lessons are purcahsed for my sole use and cannot be redistributed, shared or sold without prior permission from Emma Townsin.
I understand that I am responsible for assessing the suitablity of this course with my unique needs and do not hold Food Life Freedom or Emma Townsin accountable if the course is not the right fit for me including but not limited to if I have an eating disorder, past trauma or mental illness that deems this course inappropriate.
I understand I am responsible for the progress I make from this course and the benefits I get from the course. I do not hold Food Life Freedom or Emma Townsin accountable for any changes I see/ do not see from the course work.
Fees and refund policy
I understand that in a situation where the course is deemed inappropriate for my medical or mental health needs, I can contact Emma Townsin via email within 14 days of purchase for a refund (minus card prossessing fees) or transfer to another course. In this case I will lose access to all course information. After that time, the course is non-refundable.
If you have pre-booked consulations (as part of a course or on their own), they are refundable (minus card processing fees) until 48 hours before your first scheduled appointment only. After that, consultation packages are non-refundable unless deemed unsuitable for your needs following the first session. You may reschedule or change appointment times as per below.
Cancellations, Rescheduling and Termination
I understand that all single consultations must be paid in advance at the time of booking and packages are paid at the time of purchase. A full refund can only be issued with at least 48 hours notice before the appointment time, or for packages, the first appointment time. No refund can be offered for cancellations within 48 hours.
Rescheduling of sessions (individual or pre-booked) is available up to 24 hours in advance. Cancelling or rescheduling of sessions within 24 hours or failing to attend a session will result in being charged for the entirety of the session.
I understand that all sessions start on time. Late attendances will be able to use the remainder of the session time but will not be able to make up the time. All late sessions will be required to pay for the full session.
If you would like to terminate support for any reason you are able to do so. Please be aware if you fail to make contact or I have reason to be concerned for your or other's safety, I may write to your GP to let them know this support has been terminated.
Personal information
I understand that as part of practice, Emma Townsin is required to keep notes including personal identifiable information such as my name and date of birth, records of the time and date of our sessions, medical history, behaviours around food or body and anything else deemed important. This information is stored on a secure password protected, GDPR compliant database (Google workspace) and will only be released with your prior permission or if required by law or if there are concerns you or those around you are in danger. By continuing you agree to Google Workspace’s privacy policy.
Medical care
I understand that consultations with Registered Dietitian Emma Townsin are not a substitute for personalised medical treatment with a licensed medical doctor or physician. I understand that Emma Townsin, as a registered dietitian may highlight concerns but cannot diagnose or treat medical conditions. I understand it is my responsibility to reach out to my healthcare team if advised by Emma Townsin during our sessions, if I have any health concerns and for regular medical check ups.
I understand Emma Townsin does not have access to my medical records beyond what is shared with her during our consultations or by others in my healthcare team. I agree to provide accurate and thorough information to the best of my ability so that a safe working relationship can be formed.
As a certified intuitive eating counsellor, Emma Townsin may act as a counsellor within her scope of practice of relationship with food and body. I understand that additional therapy, psychological services or medical support may be required in conjunction with my nutrition and intuitive eating counselling at Food Life Freedom. If advised by Emma Townsin, or if I deem it necessary, I agree to seek further support and allow communication between Emma Townsin, my healthcare team and my therapists as required.
I understand that if Emma Townsin deems this support unsafe, unethical or inappropriate to continue she may terminate my sessions and refer me back to my GP or therapist to seek appropriate care.
I understand I can terminate my sessions with Emma Townsin at any time. I understand that if I stop abruptly or fail to make contact with Emma Townsin, Emma may deem it necessary to update my healthcare team. I give permission for my healthcare team to be contacted in this case.
Intellectual property
I agree that the resources, worksheets and activities provided by Food Life Freedom including in courses or provided to me during consultations are intellectual property and I will not share them outside of those supporting me with my treatment nor will I financially profit from the materials.
Personal responsibility
I understand that although Emma Townsin can support and advise me, it is ultimately my decision and in my control to explore, get curious and act on behaviours and activities that will support my recovery. I therefore do not hold Emma Townsin accountable for the outcomes of my sessions.
I understand Emma Townsin will do everything possible to ensure the appointments run on time and as planned, however if for reasons outside of personal control such as illness or technical issues, Emma Townsin may need to cancel an appointment at short notice and I will not hold Emma Townsin responsible. I understand in this instance I can reschedule my session.
All correspondence will be made via the email address provided on booking. I understand that if my email address is changed it is my responsibility to advise Emma Townsin of the email update and in the event my email address is no longer valid or monitored, I will not hold Emma Townsin responsible for a loss of contact.
Emma Townsin
UK Registered Dietitian (HCPC: DT28209)
By purchasing consultations or a course you agree to these terms.